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A SURVEY RESEARCH OF SATISFACTION LEVELS OF GRADUATE STUDENTS ENROLLED IN A NATIONALLY RANKED TOP-10 PROGRAM AT A MID-WESTERN UNIVERSITY
Abstract
The purpose of this study was to determine the satisfaction level of existing master’s students attending a two-week summer session towards the same master’s program in education with specializations in career and human resources education. Increased competition, dynamic educational environment, challenges such as budget cut, higher costs in obtaining college education, changing demographics in the population, declining enrollments, and a general public call for accountability have educational institutions realize the importance of student satisfaction (Cheng & Tam, 1997; Kotler & Fox, 1995). A survey research design was utilized to carry out this study. Findings indicate the majority of the students were either satisfied or extremely satisfied with the department’s master’s program.
Keywords: Student Satisfaction, Survey Research, Career and Human Resources Education